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Customization of AI-Powered Customer Support Chatbot for Multi-Industry Enterprise Clients

altoroslabs.com

Information technology

Healthcare

Retail

Manufacturing

Key Challenges Identified

Need to customize AI chatbot for diverse enterprise clients across industries while maintaining security compliance. Browser compatibility issues with WebSocket connections (especially Internet Explorer) and lack of code uniformity hindering efficient customization delivery and maintenance.

About the Client

Leading provider of communication, conferencing, identity management, and customer engagement solutions. Top 10 public SaaS company with global operations since 2003.

Project Goals

Enable enterprise-specific workflow customization for customer support
Ensure full authorization control for client organizations
Resolve browser compatibility limitations
Achieve code uniformity for easier maintenance
Improve chatbot performance metrics (response time, search accuracy)

Core System Capabilities

Role-based access control with enterprise-managed credentials
Multi-browser compatible WebSocket communication framework
ServiceNow integration for task management visibility
Fuzzy search algorithm for product model recognition
Multi-chatbot deployment on single web page with workflow routing

Technology Stack Requirements

AWS Lambda

AWS API Gateway

Node.js

JavaScript

jQuery

ESLint

Mocha

Jest

Bold CLI

System Integrations

ServiceNow
Enterprise identity providers
Customer CRM systems

Performance & Security Standards

Sub-3 second search response time
Zero visibility of credentials to third parties
Cross-browser compatibility (including legacy systems)
Scalable architecture for 5+ concurrent WebSocket connections
Maintainable codebase through standardized CLI tools

Expected Business Outcomes

Enables 24/7 enterprise-grade customer support with tailored workflows across healthcare, retail, and manufacturing sectors. Achieves 300% faster search performance and seamless integration with critical business systems while maintaining strict security compliance through enterprise-controlled authentication.