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Modernization of Car Leasing Portal with Enhanced User Management and Real-Time Integration
  1. case
  2. Modernization of Car Leasing Portal with Enhanced User Management and Real-Time Integration

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Modernization of Car Leasing Portal with Enhanced User Management and Real-Time Integration

tridhyatech.com
Automotive
Business services
Information technology

Challenges in User Experience and Operational Efficiency

The existing car leasing portal suffers from an inefficient dashboard causing slow user experiences, time-consuming report and quote generation, lack of online registration/leasing processes, and overreliance on support/sales calls. These issues hinder competitiveness and customer satisfaction in a digitally-driven market.

About the Client

A Japan-based multinational group specializing in innovative leasing, transportation, and automotive-related services with a global footprint and a customer-centric approach.

Key Goals for Portal Modernization

  • Implement a role-based user management system for retail, corporate, and partner users
  • Streamline dashboard operations for faster model management and reporting
  • Enable end-to-end online leasing processes with self-service capabilities
  • Integrate real-time data from OEM systems for accurate pricing information
  • Reduce dependency on manual support interactions through automated workflows

Core System Capabilities

  • Configurable dashboard with role-based permissions (Liferay Roles & Permissions)
  • Online user registration and leasing workflow automation
  • Real-time car pricing integration via OEM APIs
  • Self-service quote generation and car comparison tools
  • Admin controls for rapid management of new car models and variants

Technology Stack Requirements

Java
Liferay
API integration frameworks

System Integration Needs

  • Backend enterprise systems
  • OEM pricing data sources
  • Customer relationship management (CRM) platforms

Performance and Security Standards

  • Scalable architecture for global user base
  • High-performance dashboard rendering with minimal latency
  • Enterprise-grade security for user data and transactions
  • Consistent UI/UX across device types and user roles

Expected Business Outcomes

The modernized portal will significantly improve user satisfaction through faster interactions and self-service capabilities, reduce operational costs by minimizing manual support requirements, and enhance market competitiveness through real-time data integration. Streamlined model management will enable rapid response to market demands, while secure role-based access will improve service personalization for different customer segments.

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