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Modernization of AVMA Digital Platform for Enhanced Member Engagement
  1. case
  2. Modernization of AVMA Digital Platform for Enhanced Member Engagement

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Modernization of AVMA Digital Platform for Enhanced Member Engagement

oomphinc.com
Non-profit
Environmental Services
Medical

Legacy Digital Infrastructure Hindering Member Engagement

The AVMA website suffered from outdated technology, poor mobile responsiveness, broken pages, and content bloat. Critical challenges included ineffective search functionality, unclear communication of membership benefits, and a weak digital brand presence that failed to reflect the organization's authority in veterinary medicine.

About the Client

A leading non-profit organization advocating for veterinary medicine advancement, representing 91,000+ veterinary professionals through policy advocacy, education, and member services.

Strategic Modernization Goals

  • Implement a mobile-first, accessible design system aligned with WCAG standards
  • Streamline content architecture through sitemap pruning and SEO optimization
  • Develop robust search capabilities for 90,000+ content assets
  • Create personalized member portals showcasing tailored benefits and resources
  • Strengthen brand identity through modern visual design and consistent UX patterns

Core Platform Requirements

  • Responsive Drupal-based CMS with Layout Builder for flexible page creation
  • AI-powered search with faceted navigation and contextual recommendations
  • Member-specific dashboards with benefit tracking and policy updates
  • Dynamic mega-menu navigation with role-based content categorization
  • Embedded video analytics for educational content performance tracking

Technology Stack

Drupal 9 with Layout Builder
Cloudflare for security and performance
LinkedIn Marketing Solutions API
YouTube Data API for video integration
Hotjar for user behavior analytics

System Integrations

  • Aptify member management system (SSO integration)
  • Google Analytics 4 with enhanced measurement
  • Drupal-to-Drupal migration framework
  • Third-party content syndication APIs

Operational Requirements

  • 99.9% uptime SLA with multi-region failover
  • WCAG 2.1 AA accessibility compliance
  • Sub-2s page load times for 95% of content
  • Role-based access control with HIPAA compliance
  • Scalable architecture for 500,000+ monthly visitors

Anticipated Business Outcomes

Projected 40% increase in member portal engagement, 25% reduction in content discovery time, and 15% growth in membership conversions through improved value communication. Enhanced SEO performance expected to increase organic traffic by 30%, while modernized design will strengthen AVMA's position as the veterinary industry's authoritative digital resource.

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