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Modernization and Scalability Enhancement of Digital Tipping Platform for Hospitality Industry

3advance.com

Hospitality & leisure

Information technology

Challenges in Scalability and Platform Maintenance

Legacy MVP infrastructure built on third-party systems caused scalability issues, maintenance difficulties, and imminent platform shutdown risk. Hotel clients required modern tipping solutions with zero downtime during critical migration period.

About the Client

Digital tipping platform provider for hospitality service providers, offering apps and infrastructure for US & global hotel groups

Objectives for Platform Modernization

Replace deprecated third-party infrastructure with scalable serverless architecture
Implement zero-downtime migration strategy for existing hotel clients
Enhance user experience through responsive web applications
Develop low-code backend management interface
Support future monetization strategies through platform flexibility

Core System Functionalities

Responsive web-based tipping interface for guests
Low-code backend administration dashboard
Automated data migration tools
Hotel staff management system
Real-time tipping analytics dashboard

Technology Stack Requirements

React

Serverless Framework

AWS Cloud Infrastructure

API Gateway

NoSQL Database

System Integration Needs

Hotel property management systems
Payment gateway APIs
Staff scheduling systems
Third-party identity verification services

Operational Requirements

99.99% uptime SLA during migration period
Horizontal scalability for seasonal demand
PCI-DSS compliance for payment processing
Multi-tenancy architecture for hotel clients
Real-time transaction processing performance

Expected Business Impact of Platform Modernization

Enables $25M+ annual tipping volume processing with reduced operational costs, supports 500+ hotel clients with seamless service continuity, improves staff tipping revenue by 30% through enhanced user experience, and creates foundation for new revenue streams through platform-as-a-service capabilities.