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Modern Digital Platform Development for Integrated Travel Booking Experience

nybblegroup.com

Hospitality & leisure

Travel Services

eCommerce

Challenges in Modernizing Digital Travel Booking Infrastructure

Existing systems require integration of disparate booking platforms (cruises, land travel, excursions) while maintaining strict data security compliance and meeting aggressive timelines for market competitiveness.

About the Client

Premium cruise line operator seeking to enhance digital customer journey through integrated travel solutions

Strategic Objectives for Digital Transformation

Create unified digital booking ecosystem
Enhance customer journey through seamless system integration
Ensure GDPR/PCI compliance for secure transactions
Deliver scalable cloud infrastructure for peak demand

Core System Capabilities

Unified booking engine for cruises, flights, and excursions
Real-time inventory synchronization across providers
Secure payment gateway integration
Responsive design with personalized itinerary management
CMS integration for dynamic content updates

Technology Stack Requirements

Drupal

AWS

Adobe AEM

Critical System Integrations

Airline reservation systems (Amadeus/Sabre)
Payment gateways (Stripe/Adyen)
CRM platform (Salesforce)
Third-party excursion providers API

Operational Excellence Criteria

Horizontal scalability for 10x traffic spikes
99.99% uptime SLA
End-to-end encryption with SOC 2 compliance
Sub-200ms API response times

Anticipated Business Impact of Digital Transformation

Projected 40% increase in online bookings, 60% reduction in customer service inquiries through self-service capabilities, and $2M+ annual savings from operational efficiencies via automated system integrations.