Modern CRM and Back Office Platform for Digital Payment Service Providers

The client operates on an outdated platform that hampers their ability to deliver seamless digital payment services, credit management, and loyalty programs. The legacy infrastructure lacks scalability, security, and integration capabilities, leading to operational inefficiencies and limited customer engagement. The client requires a comprehensive modernization to support full e-banking functionalities, partner integrations, and an intuitive user experience without interrupting existing services.

A mid to large-sized digital payment provider specializing in issuing and servicing bank cards such as Visa and MasterCard, with a focus on loyalty programs, credit solutions, and secure cloud-based financial tools.

• Replace the legacy payment and customer management infrastructure with a modern, scalable platform.
• Implement a full-featured CRM system with capabilities for loyalty programs, dynamic bonuses, and customer segmentation.
• Enable secure, real-time payment processing, billing, and fund transfers within the new portal.
• Develop a user-friendly, secure customer portal for personal data management, transaction history, and real-time payments.
• Integrate third-party services such as banking systems, SMS notification providers, and logistics/delivery platforms.
• Modernize sales channels with content management tools and dedicated mobile interfaces to improve customer onboarding and engagement.
• Ensure system security, high availability, and compliance with industry standards.
• Deliver the project on schedule and within scope to support company growth and improved customer satisfaction.

• Back office system for managing Visa & MasterCard offers, loyalty programs, and partner logistics
• Advanced CRM with ecommerce functionalities, including product catalogs, rewards, and club memberships
• Customer dashboards featuring personal data management, transaction reports, call center integration, and real-time payment capabilities
• Sales channel management through content management system (CMS) tools and mobile interface support
• Integration with third-party banking, SMS, and logistics providers for seamless service delivery

• Banking and card issuer systems
• SMS notification services
• Delivery and logistics platforms
• Loyalty reward systems

• High system reliability and availability
• Robust security measures to protect sensitive financial data
• Scalability to accommodate increased customer onboarding and transaction volume
• Real-time data processing and reporting capabilities
• Responsive design for mobile access and user engagement

The implementation of this modernized CRM and back office platform is expected to increase client acquisition by approximately 47%, improve support for current business processes, and facilitate streamlined customer onboarding and engagement. The new system will enable faster, more secure financial transactions, enhance loyalty and reward programs, and provide a scalable foundation for future growth.