Development of a Modular Messaging Platform for Enhancing Educational Community Engagement

To maintain a competitive edge in the digital learning market, the client needs to improve its core communication infrastructure to foster structured interactions among students, instructors, and support staff. The existing system lacks support for moderated discussions, private messaging, role-based access control, and scalable communication channels, which hampers community building and learner satisfaction.

A leading online education provider offering career-focused courses across multiple disciplines, seeking to enhance learner engagement and communication efficiency.

• Implement an integrated messaging system that seamlessly connects with the existing course infrastructure.
• Support structured, topic-based discussions along with private messaging capabilities.
• Incorporate intelligent support channels and real-time announcement features.
• Enable robust role-based access controls to manage different user permissions and visibility.
• Ensure the messaging platform is scalable to accommodate a growing user base.
• Deliver measurable improvements in peer-to-peer interaction, learner satisfaction scores, and user engagement metrics.

• Dedicated workspaces per course with predefined channels such as Support, Notifications, Memes, Announcements, and Direct messaging.
• Separate channels for each class within a course to facilitate focused collaboration.
• Role system including Administrators, Support Staff, and Students, each with tailored permissions.
• Splitview support channels enabling private one-on-one communication without cross-user visibility.
• Automated role-based access controls and preconfigured discussion threads for consistency and moderation.
• Seamless access through embedded interface elements (e.g., 'Peer Chat' button) within the existing platform's course sections.

• Existing course management and LMS infrastructure
• User authentication and role management systems
• Notification and real-time announcement modules

• System must support high scalability to accommodate increasing user numbers with minimal latency.
• Reliable message delivery with high availability.
• Role-based access control ensuring secure permissions management.
• Responsive, intuitive user interface for diverse device compatibility.

This project aims to significantly enhance learner engagement and community building by increasing peer-to-peer interactions and providing structured communication channels. Expected outcomes include a 0% increase in peer-to-peer interaction metrics, improved learner satisfaction scores, and expanded access—targeting over a specified number of users—with a robust and scalable messaging infrastructure.