Mobile Receipt Management and Customer Engagement Platform

The client faces difficulties in managing paper-based receipts, limited digital engagement channels, and a need to build a centralized customer database for targeted marketing and improved service personalization.

A medium-sized retail chain aiming to digitize receipt management and enhance customer loyalty through digital engagement tools.

• Implement a digital platform allowing users to collect, view, and manage receipts electronically.
• Facilitate easy registration via phone numbers and allow guest access with limited features.
• Enable virtual receipt generation through QR codes for quick store visits and receipt collection.
• Offer integration with digital wallets like Apple Pay and Google Wallet for seamless access.
• Support receipt returns with multiple return codes (QR, barcode, text) based on partner policies.
• Display available discounts and offers dynamically to encourage customer retention.
• Send relevant notifications for offers and receipt updates to enhance user engagement.
• Allow profile management including contact details and marketing preferences.
• Collect and analyze real-time user behavior data to inform marketing strategies.

• User registration via phone number with optional personal information input.
• Generation of unique user QR codes for store scanning and receipt collection.
• Display of receipts in list and detailed view with real-time status updates.
• Integration of QR codes into digital wallets like Apple Pay and Google Wallet.
• Receipt return process adaptable to partner-specific return codes (QR, barcode, text).
• Single slip mode allowing guest users to scan one receipt without full registration.
• Offer section presenting promotions with barcode, QR code, or text codes.
• Push notifications for new offers and receipt registration updates.
• Profile management interface for editing contact info and marketing consent.
• Event tracking system for real-time analytics on user behavior and system usage.

• Payment and digital wallet APIs for wallet integration
• Partner store systems for return policies and offer management
• Notification service provider for push notifications
• Analytics services for user behavior tracking

• System should support at least 10,000 concurrent users with minimal latency
• Receipt data should be stored securely with encryption and compliance to data protection regulations
• High uptime (99.9%) and reliable performance during peak hours
• Responsive UI/UX across various mobile devices

The implementation of this digital receipt management system is expected to significantly streamline receipt handling, reduce paper waste, and foster customer loyalty. Anticipated outcomes include increased customer engagement through targeted offers, improved data collection for personalized marketing, and enhanced operational efficiency, leading to higher retention and sales growth.