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Foundation Building Materials lacked a streamlined mobile solution for customers to easily track their orders. Existing methods were likely inefficient, leading to customer inquiries and potential dissatisfaction. The lack of real-time order visibility hindered customer experience and operational efficiency.
A leading construction materials distributor with over 300 locations across the US and Canada, offering a wide range of building materials and tools for commercial and residential projects.
The development of the mobile order tracking application is expected to significantly improve customer satisfaction, reduce operational costs associated with order inquiries, and enhance brand perception. Real-time visibility into order status will empower customers and streamline internal processes.