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BNP Paribas faced challenges in accelerating the time-to-market for new mobile app features, adapting to evolving customer expectations, and maintaining rigorous security and compliance standards within the banking industry. They needed to enhance the customer experience and introduce innovative features quickly while adhering to regulations like GDPR, AML, and KYC.
A major international banking group providing a wide range of financial services to retail and corporate clients.
The enhanced mobile banking application is expected to significantly improve customer satisfaction, increase customer engagement, accelerate customer acquisition, reduce operational costs, and strengthen BNP Paribas' position as a leader in digital banking. The improved user experience and innovative features will lead to increased customer loyalty and retention.