Mobile Application for Streamlined Waste Collection and Customer Communication

The company struggles with inefficient communication processes for waste collection requests, relying heavily on time-consuming phone calls and emails. Additionally, there is a need for a simplified and intuitive platform enabling clients to easily report waste collection needs and provide necessary information, such as accurate measurements of hazardous liquids. This hampers operational efficiency and customer satisfaction.

A mid-sized industrial waste management company specializing in hazardous and used oil waste collection from automotive repair shops and industrial clients, aiming to optimize service requests and improve communication channels.

• Create a user-friendly mobile application that allows clients to report waste collection requests quickly and conveniently.
• Eliminate reliance on manual phone and email communication channels, enabling asynchronous communication.
• Implement tools within the app to support industry-specific measurements, such as converting liquid waste units for accurate reporting.
• Enhance operational efficiency by streamlining data collection and communication workflows.
• Ensure the platform is scalable, responsive, and adaptable for future requirements, supporting high-performance operations.

• Intuitive interface for clients to request waste collection services with minimal effort.
• Asynchronous messaging system for ongoing communication between clients and service providers.
• Specialized calculator for converting industry-specific waste measurement units, such as liquid densities, to ensure accurate reporting.
• Profile management and history of service requests to track past interactions.
• Notification system for updates on service status and reminders.

• Backend systems for waste collection scheduling and tracking
• Measurement and calculation modules for industry-specific waste units
• Notification and messaging platforms

• Application must be responsive and performant on both iOS and Android devices, with a target response time under 2 seconds for key operations.
• Secure data handling compliant with environmental and data protection regulations.
• Scalable architecture capable of supporting increasing user base and data volume.

The mobile application is expected to significantly reduce manual communication efforts, decreasing request processing time and increasing operational efficiency. It aims to improve customer satisfaction by providing a seamless, intuitive reporting platform, ultimately supporting growth and ensuring compliance with environmental regulations.