Development of a Modern Web-Based Utility Cost Settlement and Customer Engagement System

The client relies on an outdated, non-web-based utility cost settlement system that complicates data management, limits accessibility, and restricts user engagement. This legacy solution hampers operational efficiency, data integrity, and compliance with modern accessibility standards, leading to increased maintenance costs and diminished customer satisfaction.

A mid-sized utility provider serving residential communities, seeking to modernize its billing and customer engagement platform to enhance operational efficiency, accessibility, and user experience.

• Replace the legacy system with a scalable, web-based application to eliminate installation dependencies and enable automatic updates.
• Implement a customer portal that allows tenants to view consumption data, download bills, and monitor media via any device.
• Streamline data management processes, reducing operational overhead and enhancing data accuracy.
• Ensure compliance with WCAG 2.1 accessibility standards to maximize system inclusivity.
• Improve user experience for employees and customers, increasing system availability and operational efficiency.
• Lay a foundation for future functionalities, including flexible addition of new features and algorithms.

• Web application for internal staff (employee portal) with secure login and management tools.
• Customer portal accessible from any device, enabling bill viewing, consumption monitoring, and document downloads.
• Automatic update mechanism to ensure latest features and security patches without manual intervention.
• Migration of complex business logic, algorithms, and large datasets from legacy systems with data integrity assurance.
• Compliance with WCAG 2.1 standards for accessibility and media monitoring features.

• Billing databases
• Consumption data sources
• Authentication and security services

• High system performance with minimal latency, ensuring quick access to data and functions.
• Scalability to accommodate growing user base and data volume.
• Robust security and data protection measures to ensure integrity and privacy.
• Reliability with thorough QA testing to minimize failures and downtime.
• Compliance with accessibility and security standards.

The new web-based utility cost settlement system is expected to significantly increase operational efficiency, reduce maintenance costs, and enhance customer engagement. By enabling remote access and automation, the project aims to improve data accuracy and user satisfaction, laying the groundwork for future enhancements and scalable growth.