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Mobile App Enhancement for Multi-Industry Service Marketplace Platform

capitalnumbers.com

Real estate

Insurance

Financial services

Automotive

Healthcare

Challenges in Mobile App Usability and Functionality

The existing iOS and Android apps lacked critical features including OTP-verified logins, robust search capabilities, real-time chat functionality, secure payment gateways, public content access, self-service account deletion, and modern UI/UX design. These limitations hindered user adoption and platform viability.

About the Client

A digital marketplace connecting customers with service providers across multiple industries.

Enhancement Goals for Mobile Applications

Improve mobile app intuitiveness through UI/UX redesign
Implement secure OTP-verified authentication
Expand service provider categories and visibility
Enhance search functionality for faster results
Enable real-time customer-provider communication
Provide public access to platform content and queries
Integrate secure payment processing for subscriptions
Establish scalable infrastructure for future phases

Core System Functionalities and Features

OTP-verified user registration and login
Advanced search with auto-suggestions
Real-time in-app messaging/chat
Stripe payment gateway integration
Public API access for content and queries
Self-service account deletion functionality
Firebase-powered push notifications
Redesigned registration and home page UI

Technology Stack Requirements

Swift (iOS)

Kotlin (Android)

Realm DB

Elasticsearch

Firebase

Stripe

Retrofit2

Material UI

MVVM architecture

System Integration Requirements

Firebase Authentication
Stripe Payment Processing
Elasticsearch Search Engine
Realm Offline Database
Retrofit2 API Client
Moya Networking Library

Non-Functional Requirements

Offline-first data synchronization
End-to-end payment encryption
Horizontal scalability for user growth
Sub-second search response times
Cross-platform UI consistency
Compile-time error detection

Expected Business Impact

Projected 500+ monthly downloads, improved user ratings (4.5+ stars), 30% increase in service provider conversions, 20% higher user retention through enhanced features, and secure payment processing enabling $50K+ monthly transactions. The platform will support 100% public content access and real-time communication for 10K+ concurrent users.