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Knowledge Base Platform Development for Business Users

incode-group.com

Information technology

Challenge

Incode Group's existing methods for creating and managing knowledge bases were inefficient, relying on website templates and manual updates. Users found it difficult to quickly create and maintain up-to-date information, and integrating with Google Docs for content creation presented technical limitations and usability issues, particularly with embedding Google Drive documents.

About the Client

An educational technology company focused on personal growth and knowledge sharing, providing online courses and resources.

Objectives

Enable fast and straightforward knowledge base creation with extensive administrative control.
Implement near-instantaneous updates by synchronizing knowledge base content directly from Google Docs.
Simplify knowledge base creation through seamless integration with Google Docs, allowing for quick conversion of documents into web pages.
Provide an intuitive and user-friendly interface for all users, regardless of technical expertise.

Functional Requirements

Google Docs integration for automated content syncing.
One-click document conversion to web pages.
Intuitive administrative panel for user and content management.
Granular content encapsulation using spaces and groups.
Role-based access control and user permissions.

Preferred Technologies

React

NextJS

TypeScript

NestJS

TypeORM

PostgreSQL

Google Drive API

AWS EC2

AWS RDS

Integrations Required

Google Drive API

Key Non-Functional Requirements

High availability
Scalability to accommodate a growing number of knowledge bases and users.
Robust security measures to protect user data and prevent unauthorized access.
Performance optimization for fast content loading and updates.
GDPR compliance.

Estimated Impact

The new platform will significantly improve Incode Group's operational efficiency by streamlining knowledge base creation and management. This will enable them to quickly share information with colleagues, reduce development time, and enhance the overall user experience. The platform will also provide a scalable solution for future growth.