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iOS Mobile App Development for Field Technicians

essentialdesigns.net

Information technology

Challenge

Maxwell Merchant Solutions' existing enterprise service management platform lacked a native iOS application, limiting field technicians' ability to access and utilize the system on iOS devices. The current Java-based Android app required a port to support a wider range of mobile devices and improve user experience.

About the Client

Canada's leading provider of secure payment technologies offering merchant support, integrated solutions, digital displays, and data security.

Objectives

Develop a native iOS application for field technicians to access the enterprise service management system.
Provide a user experience comparable to or better than the existing Android application.
Enable technicians to view work orders, check in/out of jobs, and manage inventory efficiently on iOS devices.
Apply design improvements to the iOS app that were also implemented in the Android app.

Functional Requirements

Work order viewing and management
Job check-in and check-out functionality
Inventory management (viewing and updating)
Data synchronization with the backend system
User authentication and authorization

Preferred Technologies

Swift or Objective-C (for native iOS development)

iOS SDK

RESTful APIs (for backend communication)

Integrations Required

Backend service management platform API

Key Non-Functional Requirements

Performance: App must be responsive and efficient.
Security: Secure data transmission and storage.
Scalability: Application must be able to handle a growing number of users.
Reliability: App should be stable and minimize crashes.

Expected Business Impact

Successful development and deployment of the iOS application will significantly improve field technician efficiency, reduce operational costs, enhance customer satisfaction, and enable Maxwell Merchant Solutions to support a wider range of mobile devices. It will also improve technician productivity due to the enhanced UI/UX.