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Lifespan's existing intranet, built on Drupal 7, required rearchitecture to ensure flexibility, security, and performance. The need arose to better align employee journeys with evolving work styles, particularly with the shift towards remote work accelerated by the COVID-19 pandemic. The existing system lacked optimal search functionality, personalized experiences across devices, and a dashboard that effectively balanced task completion with company culture engagement.
Lifespan is a not-for-profit academic hospital system caring for half a million patients annually with over 17,000 employees requiring a robust intranet for efficient operations, communication, and access to critical information.
The modernized intranet is expected to significantly improve employee productivity, streamline access to critical information, enhance employee engagement with company culture, and facilitate a more secure and flexible work environment. Improved onboarding, faster access to resources, and enhanced communication will contribute to better patient care and a stronger organizational culture. Increased mobile traffic indicates a better user experience and greater accessibility for a distributed workforce.