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Intelligent Chatbot Solution for Enhanced Website Engagement

n-ix.com

Information technology

Business services

eCommerce

Website Engagement Challenges

Existing website search directs users to single content pieces despite abundant resources. Engagement managers spend excessive time answering repetitive queries already addressed in documentation. Lack of intelligent system to surface relevant expertise and accelerate client interactions.

About the Client

Global software engineering services provider with Fortune 500 clients

Key Project Goals

Implement AI-powered chatbot for instant query resolution
Reduce manual information delivery by engagement teams
Showcase technical expertise through interactive interface
Accelerate client decision-making through contextual responses

Core System Capabilities

Natural language processing for query understanding
Vector database-powered knowledge base (AWS-hosted)
Real-time document indexing with LlamaIndex
Context-aware response generation via OpenAI API
Rate-limited inquiry system for cost control
Malicious bot detection firewall

Technology Stack

OpenAI API v4

LlamaIndex

Flask

LangChain

AWS

System Integrations

Website CMS
Corporate documentation repository

Operational Requirements

12-second maximum response time
Enterprise-grade data security
Horizontal scalability for traffic spikes
Compliance with GDPR/CCPA standards

Business Value Projections

Expected 40% reduction in initial client communication time, 25% increase in website-to-lead conversion rates, and $1.2M annual cost savings through automated inquiry handling while maintaining strict data protection compliance.