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Integrated Hotel and Restaurant Management System Development

tatvasoft.com

Hospitality & leisure

Food & Beverage

Operational Inefficiency Challenges

The client faced significant difficulties managing hotel check-in/check-out and banquet reservations, creating dynamic room tariffs with multi-currency support, tracking ancillary services (laundry/minibar), coordinating restaurant order management, and integrating disparate systems for inventory, catering, and sales across multiple locations.

About the Client

Multi-service operator managing hotels, restaurants, banquets, and related facilities across Africa, seeking digital transformation of fragmented operational processes

Digital Transformation Goals

Consolidate hotel, restaurant, and banquet operations onto a single platform
Implement automated room management and dynamic pricing capabilities
Streamline order-to-settlement processes across F&B and hospitality services
Enhance operational visibility through centralized dashboards
Improve cross-departmental coordination between kitchen, service staff, and management

Core System Capabilities

Real-time floor/room management dashboard
Multi-currency reservation and settlement system
Seasonal tariff management with dynamic pricing
Restaurant POS with kitchen/bar integration
Inventory and procurement management
Catering event planning and execution
Housekeeping task automation
Mobile order capture via tablets
Comprehensive reporting suite (X/Z reports, sales analytics)
Customer loyalty program integration

Technology Stack

Microsoft .NET Framework

C# programming language

Android platform

Microsoft SQL Server

IIS hosting

Windows Server

RDLC reporting tools

System Integrations

Multi-currency payment gateways
Third-party reservation platforms
Inventory hardware (POS terminals, kitchen displays)
HR/payroll systems for staff management

Quality Attributes

High-availability architecture for 24/7 operations
Role-based access control for sensitive data
Scalable infrastructure for multi-location deployment
Real-time data synchronization across modules
Compliance with financial reporting standards

Business Transformation Outcomes

The integrated system will eliminate manual process silos, reduce operational errors by 70%, accelerate check-in/check-out processes by 50%, and provide actionable business intelligence through centralized reporting. This digital transformation will enable staff to focus on guest experience while improving overall operational efficiency and profitability.