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Integrated Back-Office Automation Platform for SMBs
  1. case
  2. Integrated Back-Office Automation Platform for SMBs

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Integrated Back-Office Automation Platform for SMBs

railsware.com
Business services
Information technology
Human Resources

Challenges in Back-Office Management for SMBs

Small and medium businesses face inefficiencies managing multiple platforms for accounting, HR, and financial reporting while dealing with budget constraints and lack of technical resources. Existing piecemeal outsourcing solutions create operational silos and scalability issues.

About the Client

SaaS platform providing integrated back-office solutions combining software automation with crowdsourced skilled labor

Platform Development Goals

  • Create unified back-office automation solution reducing manual processes by 70%
  • Implement scalable crowdsourcing model for task delegation to remote professionals
  • Develop automated dashboard integrating core business functions
  • Establish subscription-based pricing model accessible to SMBs

Core System Capabilities

  • Centralized dashboard for accounting, HR, and financial reporting
  • Crowdsourced workforce management system
  • Automated task routing and quality control
  • Subscription billing and usage tracking
  • Real-time collaboration tools for remote teams
  • Document management and digital signature integration

Technology Stack Requirements

Ruby on Rails
Ember.js
PostgreSQL
AWS cloud infrastructure
Delayed Job for task queuing
Elastic Search for document indexing

Third-Party System Integrations

  • QuickBooks Online
  • Stripe Payments
  • SendGrid Email
  • RightSignature
  • QuickBase

System Performance Criteria

  • Horizontal scalability for 10x user growth
  • 99.9% uptime SLA
  • Role-based access control with audit trails
  • Automated testing coverage >80%
  • Response time under 2 seconds for core operations

Expected Business Outcomes

Platform implementation is projected to reduce back-office operational costs by 40-60% for SMBs while improving process efficiency through automated workflows and optimized human resource allocation. The solution will enable businesses to scale operations without proportional increases in administrative overhead.

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