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High Availability Proxy Service for Unified Communications Platform
  1. case
  2. High Availability Proxy Service for Unified Communications Platform

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High Availability Proxy Service for Unified Communications Platform

railsware.com
Telecommunications
Information Technology
Customer Service Software

Communication Infrastructure Challenges

Existing mobile application traffic routing to backend servers suffered from reliability issues, lack of automated failover mechanisms, and scalability limitations, resulting in potential service disruptions and operational inefficiencies.

About the Client

A global communications solutions provider enabling developers and enterprises to build scalable voice, SMS, and unified communications applications

Platform Modernization Goals

  • Implement a high-availability proxy architecture with zero-downtime failover
  • Enable automated client provisioning for dynamic scaling
  • Ensure seamless traffic management across global data centers
  • Improve system resilience for 250,000+ developer users and Fortune 100 clients

Core System Requirements

  • High-availability clustered architecture
  • Automated client provisioning system
  • Real-time failover detection and routing
  • Encrypted traffic tunneling mechanism
  • Centralized monitoring dashboard

Technology Stack

Ruby
Chef
AWS

System Integrations

  • Existing backend servers (VoiceObjects CXP)
  • Cloud infrastructure APIs
  • Monitoring tools

Operational Requirements

  • 99.99% uptime SLA
  • Sub-second failover capability
  • Horizontal scalability to 1M+ concurrent connections
  • AES-256 traffic encryption
  • Real-time performance metrics

Business Impact Projections

Enables uninterrupted communication services for 45,000+ enterprise clients, reduces operational overhead by 60% through automation, and supports 3x traffic growth capacity while maintaining enterprise-grade security and compliance standards.

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