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Hub of Hope Platform Enhancement and Scalability Project

hiyield.co.uk

Non-profit

Core Challenges

The Hub of Hope platform, the UK's largest mental health service finder, is experiencing challenges due to a growing user base and increasing complexity of service provision. These challenges include platform scalability issues, a need for simplified search functionality, usability concerns (particularly for younger users), and a lack of robust analytics tools for partners to track demand and identify service gaps. The existing infrastructure is straining under the increased load from government and NHS England usage.

About the Client

A national charity dedicated to normalizing mental health conversations and providing accessible pathways to support services across the UK.

Project Goals

Enhance the scalability of the Hub of Hope platform to accommodate future growth.
Improve the user experience, particularly focusing on simplified search and accessibility for all users.
Develop advanced analytics tools for partners (NHS Trusts, government departments, local authorities) to track service demand and identify gaps in provision.
Enhance administrative tools for Chasing the Stigma to efficiently manage service listings.
Ensure the platform remains accessible and user-friendly for diverse user groups.

Functional Requirements

Refined search filters (e.g., location, age, specific needs, service type).
Intuitive and responsive user interface.
Admin dashboard for managing service listings (add, edit, update).
Advanced analytics dashboards for partners (demand trends, service gaps, user demographics).
User account management (optional, for personalized experience).
Integration with existing Chasing the Stigma systems.

Preferred Technologies

Vue.js

Google Cloud Platform

Elasticsearch

JavaScript/TypeScript

SendGrid

Figma

Required Integrations

NHS England APIs (if applicable)
Government data sources (if applicable)
Potentially other relevant external APIs for service data.

Non-Functional Requirements

High scalability to handle increasing user traffic and data volume.
Excellent performance and responsiveness.
Robust security measures to protect user data.
Accessibility compliance (WCAG guidelines).
Maintainability and ease of future updates.

Expected Business Impact

The enhanced Hub of Hope platform is expected to significantly increase the number of people connecting with mental health support services. Scalability will ensure the platform can continue to meet growing demand. Improved analytics will enable data-driven decision-making by partners, leading to more effective service provision and resource allocation. The improved user experience will increase user engagement and satisfaction. The cost savings achieved through optimized infrastructure (e.g., reduced API costs) can be reinvested into the charity's core mission.