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Healthcare Reputation Management Platform Enhancement and Scalability Project

langate.com

Health & Fitness

Challenges with Platform Scalability and Feature Enhancement

The client's existing healthcare reputation management platform, rater8, experienced performance issues under high user loads after a successful product launch. They require optimization to support thousands of users and accommodate new features. Concerns exist around data security and the need for improved algorithm efficiency to effectively manage online reputation across various platforms.

About the Client

Leading provider of healthcare reputation management solutions for healthcare organizations, enabling them to monitor, manage, and improve their online presence and patient perception.

Project Objectives

Enhance platform scalability to support a large and growing user base.
Improve system performance and stability to handle high loads.
Strengthen data security measures to protect sensitive patient information.
Optimize the reputation management algorithm for efficient feedback collection and analysis.
Develop comprehensive reporting and analytics capabilities for healthcare organizations.
Facilitate seamless integration with existing practice management systems.

Functional Requirements

Multi-platform review monitoring (Google, Healthgrades, Vitals, WebMD, Yelp, etc.)
Automated patient feedback request workflows
Secure data storage and encryption (HIPAA compliance)
Customizable reporting and analytics dashboards for physician/location performance
Algorithm for managing review frequency and platform distribution
Integration with practice management systems for automated data collection

Preferred Technologies

.NET framework

Database optimization

Multilevel caching

HL7 file processing

Secure data encryption

Required Integrations

Practice Management Systems (e.g., Athenahealth, Epic)

Key Non-Functional Requirements

High scalability to support thousands of concurrent users.
Robust security to protect patient data.
High performance and low latency.
Reliable and stable platform operation.
Comprehensive audit logging.

Expected Business Impact

Successful completion of this project will result in increased client satisfaction, a larger user base, improved profit margins for rater8, and a stronger market position as a leading healthcare reputation management provider. Enhanced security will also mitigate risk and ensure compliance with industry regulations.