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Development of Secure Healthcare Communication Platform with PCC Integration
  1. case
  2. Development of Secure Healthcare Communication Platform with PCC Integration

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Development of Secure Healthcare Communication Platform with PCC Integration

langate.com
Medical
Information Technology
Business Services

Communication Barriers in Healthcare Facilities

Nursing home patients, particularly elderly individuals with limited technology access, face significant communication challenges with their families. Relatives lack visibility into patients' daily activities, wellbeing, and care progress, creating emotional distress and reducing engagement opportunities. Existing systems fail to provide secure, user-friendly platforms for sharing non-clinical data like meal preferences, recreational activities, and social interactions.

About the Client

Healthcare technology provider specializing in patient-family communication solutions for long-term care facilities

Key Project Goals

  • Create dual-portal system for family members and healthcare facilities
  • Implement secure data exchange through PCC API integration
  • Establish robust verification processes for family access
  • Ensure HIPAA-compliant data protection measures
  • Improve patient quality of life through enhanced family engagement

Core System Capabilities

  • Role-based portals for family members and facility staff
  • Real-time activity and meal tracking sharing
  • Secure messaging system with encryption
  • Multi-factor family verification process
  • Automated data synchronization with PCC EHR systems
  • Audit trails for data access and modifications

Technology Stack

.NET Framework
SQL Server
Azure Cloud
React.js

System Integrations

  • PointClickCare API
  • SMS Gateway
  • Video Conferencing API

Technical Requirements

  • 256-bit AES data encryption at rest and in transit
  • 99.9% system uptime SLA
  • Support for 10,000 concurrent users
  • API rate limit management system
  • Disaster recovery with 2-hour RTO

Expected Business Outcomes

The platform will enhance family engagement through secure, real-time updates about loved ones' daily lives, reducing anxiety and improving satisfaction scores. Facilities will benefit from streamlined communication workflows and improved regulatory compliance. Future phases will expand functionality with gift ordering and video visitation capabilities, creating new revenue streams while maintaining strict data governance standards.

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