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Custom Organizational Change Management Software for Healthcare Employee Management

langate.com

Medical

Information technology

Human Resources

Challenges in Managing Large-Scale Healthcare Employee Data

The client struggled with outdated Microsoft Active Directory software that could not scale to manage over 15,000 employees (internal and client staff), leading to performance limitations, manual errors in on/offboarding processes, and inadequate security controls for sensitive healthcare data.

About the Client

A leading provider of IT backoffice services specializing in healthcare, offering solutions for financial management, HR, payroll, pharmacy cost containment, and technology services.

Objectives for the Custom Change Management System

Automate employee on/offboarding workflows to reduce manual effort and errors
Centralize user provisioning/deprovisioning across multiple domains
Enhance data security and access control for healthcare employee records
Integrate with existing MS Exchange infrastructure for unified communication
Support scalability to handle growing client demands and data volumes

Core System Functionalities and Features

Automated user provisioning/deprovisioning with role-based access control
Multi-domain controller support for high availability
Rule-based workflow engine for client-specific job code configurations
MS Exchange automation for email and calendar management
Real-time reporting and audit trails for compliance

Technology Stack Requirements

ASP.NET MVC 5

Entity Framework 6

SQL Server 2016

.NET Framework 4.6.1

Angular 1.6

Redis

RabbitMQ

Quartz.NET

System Integration Needs

Microsoft Active Directory
MS Exchange Server
Third-party HR/payroll systems
SSRS Reporting Services

Performance and Security Requirements

Support 15,000+ concurrent users
99.9% system uptime SLA
HIPAA-compliant data encryption
Sub-second response times for critical operations
Disaster recovery with 15-minute RTO

Expected Business Impact of the Custom Solution

Implementation of the custom system is projected to reduce employee management overhead by 60%, increase client retention through improved service reliability, and enable 45% growth in client base within the first year while maintaining strict healthcare data compliance standards.