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Global Web Platform Modernization with Unified Contact Management

triare.net

Business services

Information technology

Legal

Current Challenges

Fragmented contact management across 4 regional offices, inconsistent lead capture processes, non-unified cookie consent management, and lack of centralized communication tracking system leading to operational inefficiencies and compliance risks.

About the Client

International technology services provider with multi-jurisdictional compliance requirements

Strategic Goals

Implement unified global contact management system
Standardize lead capture and qualification processes
Ensure GDPR/CCPA compliance across all jurisdictions
Centralize communication tracking and reporting

Core System Requirements

Dynamic contact forms with regional field customization
Multi-language interface support
Cookie consent management system with audit trail
Centralized lead tracking dashboard with SLA monitoring
Automated follow-up workflow engine

Technology Stack

React.js for frontend

Node.js with Express backend

MongoDB Atlas for multi-region data storage

AWS Lambda for serverless functions

GDPR compliance framework integration

System Integrations

Salesforce CRM integration
Google Analytics 4 implementation
Twilio for SMS notifications
Stripe payment gateway for service packages

Operational Requirements

99.9% uptime SLA with multi-region failover
Sub-200ms response time for form submissions
ISO 27001-certified security framework
Cross-browser compatibility (Chrome, Safari, Firefox, Edge)
Automated scalability for 10x traffic spikes

Expected Business Outcomes

Projected 40% reduction in lead processing time, 60% improvement in compliance audit readiness, 25% increase in qualified lead conversion rates, and $1.2M annual savings in operational costs through process automation and centralized management.