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Development of Multi-Regional CRM Platform with Compliance Features

triare.net

Information technology

Business services

Software development

Current Operational Challenges

Fragmented client data management across multiple regions, inconsistent user experience in contact forms and cost calculators, and compliance gaps with EU cookie regulations. Duplicate address listings and inconsistent communication channels hinder operational efficiency.

About the Client

International software development company specializing in CRM solutions with offices across four countries

Key Project Goals

Centralize CRM operations across all regional offices
Implement GDPR-compliant cookie management system
Create unified contact management interface
Develop standardized cost estimation tools
Improve cross-border client communication workflows

Core System Requirements

Multi-language contact form builder
Interactive cost calculator with version control
Global address book with regional formatting
Cookie consent management dashboard
Cross-platform analytics integration

Technology Stack

React.js for frontend components

Node.js with Express framework

MongoDB for document storage

GDPR compliance tools (e.g., Cookiebot)

AWS cloud infrastructure

System Integrations

Google Analytics 4
Stripe payment gateway
Twilio SMS API
Microsoft Azure translation services
Salesforce CRM API

Performance Criteria

99.9% uptime SLA
Sub-200ms API response times
ISO 27001-certified security framework
Multi-tenancy architecture
WCAG 2.1 accessibility compliance

Expected Business Outcomes

Projected 40% reduction in client onboarding time, 60% improvement in data accuracy across regions, and 100% compliance with EU cookie regulations. Unified platform expected to reduce operational costs by 30% while increasing client retention rates by 25% within the first year.