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Global Human Rights Organization Digital Modernization and Integrated Case Management System
  1. case
  2. Global Human Rights Organization Digital Modernization and Integrated Case Management System

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Global Human Rights Organization Digital Modernization and Integrated Case Management System

trigent.com
Non-profit
Legal
Government
Security

Legacy Systems and Disconnected Operations Hindering Human Rights Mission

The organization faces operational inefficiencies due to legacy infrastructure, siloed data across global offices, manual case tracking processes, and security vulnerabilities. These challenges impede their ability to scale operations, ensure data security, and achieve their 2030 goal of protecting 500 million victims.

About the Client

A Washington, D.C.-based global human rights organization operating in 20 countries, focused on combating trafficking, slavery, and sexual violence through legal advocacy and victim support programs.

Digital Transformation Goals for Operational Excellence

  • Establish a centralized Software Development Center (SDC) for agile system modernization
  • Migrate legacy data to modern platforms without operational disruption
  • Implement integrated case management with real-time progress tracking
  • Enhance cybersecurity protections for sensitive data
  • Create global IT infrastructure with 24/7 technical support

Core System Capabilities

  • Customizable case management portal with automated workflows
  • Secure data migration from legacy systems to Salesforce platform
  • Business intelligence dashboards for case progress tracking (via Tableau)
  • Power Platform integrations for dynamic form creation
  • Centralized SharePoint Online repository with Microsoft 365 integration

Technology Stack Requirements

SharePoint Online
Salesforce Service Cloud
Power Platform
Dell Boomi ETL
Tableau BI
Azure Cloud
ServiceNow ITSM

System Integration Needs

  • Microsoft 365 collaboration tools
  • Salesforce Case Management APIs
  • ServiceNow ticketing system
  • IBM Maximo asset management
  • LogicMonitor infrastructure monitoring

Operational Constraints

  • 99.9% system uptime SLA
  • GDPR and HIPAA compliance
  • Real-time data synchronization across 150+ network elements
  • Multi-factor authentication for sensitive data access
  • 24/7 global technical support with <2 hour incident response

Expected Business Outcomes

The transformation will reduce IT costs by 40%, enable 90% server patch compliance, provide 360-degree case visibility, and support secure management of 90GB+ data across 2000 endpoints while improving case resolution tracking through Tableau dashboards.

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