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Global Human Rights NGO Cloud Transformation for Enhanced Case Management and Data Security
  1. case
  2. Global Human Rights NGO Cloud Transformation for Enhanced Case Management and Data Security

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Global Human Rights NGO Cloud Transformation for Enhanced Case Management and Data Security

trigent.com
Non-profit
Legal
Information technology

Operational Challenges in Human Rights Case Management

Fragmented IT systems across 20+ countries with varying digital maturity levels causing delayed reporting, manual data collation errors, inconsistent access controls for sensitive victim data, and lack of centralized visibility into case progress. Existing systems failed to balance data security requirements with inter-agency collaboration needs while maintaining chain of custody for legal proceedings.

About the Client

International NGO combating human trafficking, slavery, and sexual violence with operations in 20+ countries, focused on victim rescue, legal prosecution, and justice system strengthening

Strategic Transformation Goals

  • Centralize case management through cloud platform integration
  • Implement role-based access controls for sensitive data
  • Automate cross-border workflows and reporting
  • Ensure chain of custody integrity during data migration
  • Enable real-time analytics for program effectiveness tracking

Core System Capabilities

  • Casework Tracking Management System (CTMS) with 130+ custom workflows
  • Secure Document Management System (DMS) with SharePoint integration
  • Data migration pipeline with Dell Boomi ETL capabilities
  • Role-based access controls with Salesforce Experience Cloud
  • Real-time analytics dashboards via Tableau integration

Technology Stack

Salesforce Nonprofit Cloud
Microsoft SharePoint Online
Dell Boomi
Tableau
Power Platform

System Integrations

  • Salesforce-SharePoint document synchronization
  • Dell Boomi data transformation pipelines
  • Power Platform workflow automation
  • Microsoft 365 security framework integration

Operational Requirements

  • 24/7 system availability with high redundancy
  • HIPAA/GDPR-compliant data encryption
  • Multi-tenancy architecture for country-specific compliance
  • 90% reduction in manual data entry errors
  • Scalable infrastructure for 500K+ donor management

Expected Transformation Outcomes

Centralized cloud platform will reduce reporting delays from weeks/months to real-time, achieve 90% data migration accuracy, decrease IT maintenance costs by 40%, and enable secure collaboration across 20+ country operations while maintaining strict compliance with international data protection regulations for victim confidentiality.

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