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Global HR Shared Services Transformation with ServiceNow Implementation

trigent.com

Information technology

Manufacturing

Banking

Financial services

Current HR Operational Challenges

Fragmented HR systems causing data inconsistencies, country-specific process variations leading to confusion, slow HR response times affecting employee satisfaction, excessive manual administrative tasks limiting strategic focus, and lack of real-time HR analytics for decision-making.

About the Client

Cloud computing solutions provider serving Fortune 500, SMEs, and public sector organizations across 7 countries

Transformation Goals

Centralize HR operations through shared services model
Standardize global HR processes while maintaining local compliance
Implement self-service capabilities for employees and managers
Automate repetitive administrative tasks
Establish real-time HR data analytics capabilities

Core System Requirements

Centralized employee data management system
Multi-language/multi-currency payroll processing module
Leave request and time-off tracking system
Employee self-service portal for personal information updates
HR analytics dashboard with real-time reporting

Technology Stack

ServiceNow HR Service Delivery

Cloud-based infrastructure

AI-powered workflow automation

System Integrations

Existing payroll systems
Legacy employee databases
Corporate identity management systems

Operational Requirements

24/7 system availability
Data encryption and GDPR compliance
Scalable architecture for global workforce
Multi-tenant support for country-specific configurations

Expected Business Outcomes

Projected 40% reduction in HR operational costs through automation, 60% faster resolution of employee queries via self-service portal, 30% increase in HR strategic capacity, and improved compliance through standardized global processes with localized policy enforcement.