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Global E-commerce Platform Development with Multi-Regional Compliance and Contact Management System

triare.net

eCommerce

Information technology

Business services

Current Website Limitations

Inefficient user inquiry management across regions, lack of centralized contact handling system, non-standardized GDPR compliance implementation, and inconsistent multi-location information presentation

About the Client

International e-commerce development company specializing in cross-border digital solutions with multiple regional offices

Key Project Goals

Implement unified contact management system across all regional offices
Ensure GDPR compliance for EU operations
Create standardized inquiry handling process
Establish centralized cookie consent management
Improve user experience through location-specific content delivery

Core System Requirements

Regionalized contact forms with automatic location detection
GDPR-compliant data handling workflows
Centralized cookie consent management system
Dynamic office location display based on user geography
Unified inquiry routing system with SLA tracking

Technology Stack

React.js for frontend components

Node.js with Express framework

MongoDB for multi-region data storage

AWS Lambda for serverless functions

Cookiebot or similar consent management platform

System Integrations

CRM system integration (Salesforce/HubSpot)
Google Analytics 4 with region-specific tracking
Twilio for SMS notifications
Stripe for payment processing
SendGrid for email communications

Non-Functional Requirements

99.9% system availability SLA
Sub-200ms response time for form submissions
ISO 27001-compliant security framework
Horizontal scalability for traffic spikes
WCAG 2.1 AA accessibility compliance

Expected Business Impact

30% reduction in inquiry response time through centralized management, 40% improvement in compliance audit scores, 25% increase in user trust metrics through transparent cookie handling, and 15% higher conversion rates from location-optimized content delivery