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Gamified Event Staff Knowledge Management Platform
  1. case
  2. Gamified Event Staff Knowledge Management Platform

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Gamified Event Staff Knowledge Management Platform

lizard.global
Sports
Education
Information technology

Current Challenges in Event Staff Training

Event managers struggle with inconsistent knowledge transfer to temporary staff through paper-based briefings, lack of objective metrics for competency assessment, and inability to track knowledge retention. This leads to inconsistent guest experiences, safety risks, and poor promotion decision-making.

About the Client

Company specializing in event staff onboarding, knowledge transfer, and safety training solutions for large-scale sports events and venues

Key Project Goals

  • Create a gamified mobile learning platform for event staff training
  • Develop knowledge tracking dashboards for event managers
  • Implement real-time feedback mechanisms for performance improvement
  • Enable competency-based promotion decision-making through data analytics
  • Standardize safety and operational knowledge dissemination across events

Core System Requirements

  • Staff scheduling and shift management module
  • Gamified training modules with quizzes and competitions
  • Knowledge retention tracking dashboard
  • Real-time feedback submission and review system
  • Cross-platform access (web/desktop + mobile applications)
  • Progress tracking with completion indicators
  • Emergency procedure simulation scenarios

Technology Stack

React.js for web interface
React Native for mobile app
Node.js backend
MongoDB database
AWS cloud hosting
Real-time data synchronization

System Integrations

  • Existing HR systems for staff data
  • Single Sign-On (SSO) solutions
  • Push notification services
  • Analytics platforms for performance tracking

Non-Functional Requirements

  • High availability during event days
  • Role-based access control
  • Scalable architecture for seasonal demand
  • Offline functionality for mobile app
  • GDPR-compliant data handling

Expected Business Impact

The platform will standardize safety and operational knowledge transfer, reduce training time by 40%, improve staff retention through gamified engagement, and provide data-driven insights for promotion decisions. Event managers will achieve 100% training compliance tracking while staff confidence and guest experience metrics are expected to increase by 35%.

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