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Flight Refund Claim Processing Optimization and Website Performance Enhancement

altoroslabs.com

Insurance

Financial services

Legacy System Limitations Impacting Operational Efficiency

The client's legacy claim management system suffered from multiple errors during data analysis across 13 validation steps, poor website performance (30/100 PageSpeed score), and impending deprecation of critical weather data integration, threatening service reliability and search engine visibility.

About the Client

Global provider of flight refund services established in 2016, specializing in 48-hour compensation for delayed/cancelled flights under European Regulation 261/2004

Operational and Technical Modernization Goals

Eliminate processing errors across all 13 claim validation steps
Improve website loading speed by 2.5x to maintain search engine rankings
Replace deprecated weather data service with reliable market solution
Implement automated testing framework for system stability

Core System Capabilities

Multi-step flight data validation (flight number, dates, regulation compliance)
Real-time weather data integration for incident verification
Duplicate claim detection mechanism
Progressive content loading with SEO optimization
Third-party service health monitoring dashboard

Technology Stack Requirements

Ruby on Rails

JavaScript

HTML/CSS

PostgreSQL

Heroku

Sidekiq

External System Connections

Flight data APIs (6 external services)
Weather data API (replacement solution)
Search engine optimization tools
Content delivery network (CDN)

System Performance Criteria

2.5x faster page load times (target PageSpeed >75)
99.9% processing accuracy across validation steps
Horizontal scalability for 15,000+ annual users
Automated test coverage (Selenium)

Business Value Projections

Enables 15,000+ annual users to receive timely flight compensation through error-free processing, maintains top Google search rankings via optimized performance, and ensures regulatory compliance with European Regulation 261/2004 while reducing operational costs through automated validation workflows.