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Field Service Management Application for Electrical Contractors

saritasa.com

Construction

Utilities

Education

Operational Inefficiencies in Field Service Management

Despite high SaaS license costs, the company relies on manual spreadsheet-based processes for time tracking and performance reporting, leading to increased administrative overhead, delayed reporting cycles, and missed opportunities for performance-based incentives.

About the Client

Premier electrical contracting company specializing in K12 projects with 30+ years of experience and $70M annual revenue

Digital Transformation Goals

Replace manual time tracking with mobile-first field service application
Automate performance calculation and bonus eligibility determination
Centralize job reporting and material tracking
Improve back-office reporting efficiency
Enhance user experience for field technicians

Core System Capabilities

Tablet-optimized time tracking interface for field technicians
Dynamic performance calculator with configurable business rules
Material inventory tracking with task attribution
Real-time back-office dashboard for performance monitoring
Automated bonus eligibility notifications

Technology Stack Requirements

React Native for cross-platform mobile development

AWS cloud infrastructure

Node.js backend with GraphQL API

Material Design system for UI components

System Integration Needs

Existing SaaS accounting systems
Payroll processing platforms
Inventory management databases

Operational Requirements

Support for 500+ concurrent users during peak times
99.9% uptime SLA for field operations
Role-based access control with HIPAA-compliant data handling
Offline-first mobile capabilities with sync-on-connectivity

Business Value Projections

Expected 40% reduction in administrative time tracking efforts, 25% improvement in performance reporting accuracy, and $150K annual savings in SaaS licensing costs through process automation and centralized data management.