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Enterprise Content Management System Modernization and Automation for Utility Provider
  1. case
  2. Enterprise Content Management System Modernization and Automation for Utility Provider

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Enterprise Content Management System Modernization and Automation for Utility Provider

n-ix.com
Energy & natural resources
Information technology

Business Challenges

National Power & Water Co. is experiencing operational inefficiencies due to reliance on slow and inflexible legacy systems. Key challenges include a slow billing cycle, a lack of flexibility for adapting to changing business processes and regulations, excessive manual work, and a high risk of human error. The existing system struggles to handle the volume of documents generated, hindering scalability and performance.

About the Client

A large, US-based utility provider distributing water, electricity, and natural gas to a large customer base. Facing challenges with outdated systems and increasing regulatory requirements.

Project Goals

  • Automate the billing cycle to reduce processing time and improve accuracy.
  • Automate and shorten the document approval cycle to hours, rather than days.
  • Improve system flexibility to simplify changes and enable faster response to evolving business processes and regulatory requirements.
  • Build a scalable ECM solution capable of handling large volumes of documents and supporting future growth.
  • Ensure solution maintainability and reduce reliance on specialized legacy system expertise.

Functional Requirements

  • Automated document routing and workflow engine.
  • WYSIWYG document editor with collaborative features.
  • Integration with SAP for data extraction and billing information.
  • Scalable document generation capabilities.
  • Version control and audit trail.
  • Secure document storage and access control.

Preferred Technologies

OpenText Content Suite
SAP ERP
StreamServe (for process automation)

Required Integrations

  • SAP ERP system
  • Existing CRM system (for customer data)
  • Potential integration with external regulatory databases

Non-Functional Requirements

  • High scalability to support future growth in document volume.
  • Excellent performance with fast document processing and retrieval.
  • Robust security measures to protect sensitive data.
  • High availability and disaster recovery capabilities.
  • Maintainability with well-documented code and modular architecture.

Expected Business Impact

Successful implementation will result in a significantly faster billing cycle, reduced operational costs, improved customer satisfaction, increased efficiency, reduced risk of errors, and enhanced compliance with regulatory requirements. The scalability of the new system will enable the company to handle increasing document volumes and adapt to future business needs.

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