Enhancing Mobile Banking Support with Modernization and External Development Resources

The client faces challenges in supporting its mobile banking applications for diverse customer segments, requiring the augmentation of internal development teams and modernization of existing systems to improve user experience, reliability, and performance.

A large financial institution offering banking services to individual customers, SMEs, and corporate clients, seeking to expand and modernize its mobile banking capabilities.

• Augment the internal mobile development team with external specialized software engineers for Android and iOS platforms.
• Modernize existing backend systems related to push notifications and messaging to support multiple priorities and enhance real-time communication.
• Integrate external developers seamlessly into the internal project workflow to ensure timely delivery and quality standards.
• Improve the stability, scalability, and responsiveness of mobile applications to deliver better user experiences.

• Android and iOS mobile applications aligned with bank branding and user experience standards.
• Notification server capable of queuing and prioritizing push notifications based on message importance and context.
• Integration with core banking systems to facilitate secure authentication, transaction processing, and user data management.
• Monitoring and analytics dashboards to track app performance, notification delivery, and user engagement.

• Core banking systems for transaction and user data exchange
• Push notification services or internal notification servers
• Monitoring and analytics platforms

• Support for high volumes of push notifications with prioritized queuing
• Reliable delivery of notifications with minimal latency
• Scalability to accommodate peak usage periods
• Compliance with financial industry security standards and data privacy regulations

The project aims to enable the client to deliver consistent and engaging mobile banking experiences, reducing notification latency, supporting increased customer engagement, and ensuring system reliability under high load conditions, ultimately leading to improved customer satisfaction and operational efficiency.