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Enhanced Mental Health Support Platform for Ukrainian Youth

lionwood.software

Healthcare

Non-profit

Information technology

Scalability and Workflow Challenges in Mental Health Support Systems

Existing CRM system lacked specialization for mental health workflows, causing difficulties in prioritizing critical cases, managing user roles, and generating statistical reports. Chatbot logic was insufficiently complex to handle diverse mental health inquiries, leading to increased workload for psychologists and operational inefficiencies during high-demand periods.

About the Client

Social project providing free mental health assistance to Ukrainian teenagers via Telegram, supported by UNFPA Ukraine, UK government, and Molodvizh organization

Platform Modernization Goals

Develop a specialized CRM tailored for mental health support workflows
Expand chatbot capabilities to handle complex psychological support scenarios
Implement real-time analytics dashboards for operational monitoring
Create targeted communication tools for mental health awareness campaigns
Establish secure role-based access controls for sensitive data
Build intelligent case prioritization mechanisms for crisis situations
Ensure system scalability for future growth and additional features

Core System Capabilities

Multi-scenario chatbot with decision trees for psychological support
Custom CRM with case management and statistics tracking
Real-time operational dashboards
Mass communication campaign tools
Role-based access control system
Risk assessment and case prioritization algorithms
Scalable architecture for future enhancements

Technology Stack

Node.js

React.js

Phaser.js

System Integrations

Telegram API
Analytics tools
Secure messaging protocols

Quality Attributes

High scalability for sudden user spikes
Real-time data processing
HIPAA-compliant security
Cross-platform reliability
Low-latency response times
Data anonymity guarantees

Expected Outcomes

Projected 50%+ increase in user capacity, 40% reduction in psychologist workload through automated triage, improved crisis response times, and enhanced data-driven decision making. System will enable proactive mental health support campaigns while maintaining strict privacy standards for vulnerable users.