The client faces difficulty in providing customers with convenient options for planning events at venues that are comfortable and safe, especially considering fluctuating crowd levels and health considerations, leading to reduced customer satisfaction and potential occupancy issues.
A mid-sized hospitality chain aiming to optimize customer experience by integrating real-time venue occupancy and traffic data into their event planning services.
The implementation of this crowd-aware event planning platform is expected to increase user engagement by 25%, improve customer satisfaction by enabling more comfortable and safer venue choices, and optimize venue occupancy management—potentially reducing overcrowding incidents and enhancing overall operational efficiency.