Development of a Property Viewing Coordination Platform with Lead Generation and Contract Management Capabilities

The client faces inefficiencies in coordinating property viewings with potential tenants, lack of integrated communication channels with agents, and manual processes for lead tracking and contract signing, leading to delayed responses, missed opportunities, and suboptimal customer experience.

A mid-sized real estate agency specializing in residential and commercial property rentals and sales, seeking to streamline property viewing scheduling, lead management, and contract processes.

• Implement a web-based widget enabling potential tenants to add properties to a viewings basket for easy scheduling.
• Integrate the property basket with agents' calendars to automate scheduling of viewings at mutually convenient times.
• Incorporate a real-time chat functionality for direct communication between tenants and agents to improve engagement.
• Establish an automated lead parsing system from external property listing portals to effectively match leads with appropriate agents.
• Integrate digital signature and document management solutions to simplify contract signing and deposit collection.

• Property Basket Widget: Allows users to select and save multiple properties for viewing.
• Calendar Integration: Synchronizes property viewing requests with agent calendars to automatically suggest available viewing slots.
• Real-time Chat: Provides instant messaging capabilities between potential tenants and agents for quick inquiries and support.
• Lead Parsing System: Automatically retrieves and matches incoming property inquiries from external listing portals to appropriate agents based on predefined criteria.
• Digital Signature Integration: Facilitates seamless contract signing and deposit collection via secure electronic signatures.

• External property listing portals for lead extraction and parsing.
• Agent calendar systems (e.g., Google Calendar, Outlook) for scheduling synchronization.
• Digital signature and document signing platforms for contract workflows.

• System scalability to support increasing user load and property listings.
• High performance to ensure real-time updates and messaging without delay.
• Robust security measures, including data encryption and access controls, especially for sensitive contracts.
• Compliance with relevant data privacy regulations and digital transaction standards.

The implementation is expected to increase viewing appointment efficiency, enhance user engagement through direct communication channels, improve lead conversion rates by automating inquiry matching, and streamline contract signing processes—ultimately driving higher tenant satisfaction and faster lease turnovers.