Automated Ticket Reselling Platform for Professional Brokers

The client faces significant challenges in integrating with multiple popular sports event ticket platforms, managing complex ticket resale processes, and accelerating the transaction workflows to meet market demand. Manual processes result in slower turnaround times, affecting revenue and customer satisfaction.

A mid-sized media company specializing in live event broadcasting and ticketing services, aiming to optimize their ticket resale operations for increased efficiency and revenue.

• Develop an integrated ticket reselling platform capable of connecting seamlessly with leading sports event ticket platforms.
• Automate the end-to-end ticket sale management process to increase transaction speed and operational efficiency.
• Implement continuous system improvements based on an evolving roadmap, ensuring adaptability to market changes.
• Provide an infrastructure supporting the platform’s ongoing development and maintenance by internal teams.

• Integration module supporting connection with multiple popular sports event ticket platforms to facilitate direct ticket data exchange.
• User dashboard for managing the entire ticket resale process, including listing, pricing, and transaction tracking.
• Automation engine to streamline sale management, including inventory updates, pricing adjustments, and order fulfillment.
• Process monitoring tools to ensure smooth operation and quick troubleshooting.
• Scalable cloud infrastructure for reliable performance under high transaction loads.

• Popular sports event ticket platforms for real-time data exchange
• Payment gateways for transaction processing
• Analytics and monitoring tools for system health and performance tracking

• High availability and uptime to ensure transaction reliability
• Fast response times with system latency under 2 seconds for key operations
• Scalable architecture to handle peak traffic volumes during major events
• Secure data handling and user authentication to protect transaction and user data

The implementation of the automated ticket reselling platform is expected to significantly increase transaction speed, improve operational efficiency, and enable the client to scale their reselling activities more effectively. Based on prior metrics, the platform aims to reduce manual processing times by up to 50%, improve resilience during peak periods, and support continuous development for future feature expansion, ultimately leading to increased revenue streams and enhanced customer satisfaction.