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AACN faces challenges in efficiently managing and updating a large volume of content across its digital platform. Users experience difficulties finding relevant information due to limited global search functionality. The chapter page experience is outdated and lacks interactivity, leading to decreased user engagement. The value program voucher purchase process for hospitals is complex and affects membership and certification processes.
AACN is the world’s largest specialty nursing organization, providing education, resources, and advocacy for nurses.
This project is expected to improve content discoverability, increase user engagement, streamline membership and certification processes, and enhance overall user satisfaction. Improved content management and search will reduce operational costs associated with content updates and support requests. A simplified voucher system will lead to increased program enrollment and revenue.