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Enhanced Digital Experience Platform for UK Customer Base
  1. case
  2. Enhanced Digital Experience Platform for UK Customer Base

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Enhanced Digital Experience Platform for UK Customer Base

trigent.com
Financial services
Business services

Challenge: Ensuring a Responsive and Reliable Digital Experience

Sterling Finance UK faces the challenge of maintaining a highly responsive and reliable digital experience for its large customer base (2 million) while managing a complex, consolidated system architecture resulting from a multi-year restructuring program. They require assurance that applications perform optimally under various conditions, including bandwidth constraints and high transaction volumes. Existing systems need to be validated for performance, stability, and server utilization across 40+ integrated systems.

About the Client

Sterling Finance UK is a subsidiary of a leading European retail bank, providing mortgage, savings, and loan products through local partnerships in the UK. They serve approximately 2 million customers and are undergoing a digital transformation to improve customer experience and operational efficiency.

Project Goals

  • Enhance the performance and responsiveness of the customer-facing digital platform.
  • Reduce application errors to below 2%.
  • Increase concurrent login capacity to 2,000 requests.
  • Ensure consistent performance across all systems and integrations.
  • Implement robust performance monitoring and alerting capabilities.

Functional Requirements

  • Customer portal performance monitoring
  • API performance testing and validation
  • Automated performance test execution
  • Reporting on application response times, error rates, and resource utilization
  • Support for various testing types (smoke, benchmark, load, stress, endurance, spike, volume)

Preferred Technologies

Web Application Testing Tools
API Performance Testing Tools
Load Testing Tools
Performance Monitoring Tools

Required Integrations

  • Core Banking Systems
  • Loan Origination Systems
  • Savings Account Systems
  • Customer Relationship Management (CRM) Systems

Non-Functional Requirements

  • Scalability to support increasing user traffic
  • High performance and low latency
  • Reliability and stability
  • Security compliance
  • Comprehensive test automation

Expected Business Impact

Successful completion of this project will result in a significantly improved digital customer experience, increased operational efficiency, reduced system errors, and enhanced customer satisfaction. It will also contribute to the ongoing efforts to transform Sterling Finance UK into a more agile and cost-effective organization.

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