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Sterling Finance UK faces the challenge of maintaining a highly responsive and reliable digital experience for its large customer base (2 million) while managing a complex, consolidated system architecture resulting from a multi-year restructuring program. They require assurance that applications perform optimally under various conditions, including bandwidth constraints and high transaction volumes. Existing systems need to be validated for performance, stability, and server utilization across 40+ integrated systems.
Sterling Finance UK is a subsidiary of a leading European retail bank, providing mortgage, savings, and loan products through local partnerships in the UK. They serve approximately 2 million customers and are undergoing a digital transformation to improve customer experience and operational efficiency.
Successful completion of this project will result in a significantly improved digital customer experience, increased operational efficiency, reduced system errors, and enhanced customer satisfaction. It will also contribute to the ongoing efforts to transform Sterling Finance UK into a more agile and cost-effective organization.