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Enhance and Modernize Volunteer Tutoring Platform (EC Hub) for Scalability and Timetracking

3advance.com

Non-profit

Challenges with Existing Platform

The AARP Foundation's Experience Corps Hub, while successful in connecting volunteers with students, suffers from data silos (Excel documents, half-baked websites, paper forms) leading to inefficient data entry, reporting, and program management. The shift to virtual tutoring during the pandemic highlighted the need for a robust, scalable platform with integrated video conferencing capabilities and streamlined student-volunteer matching. The lack of volunteer timetracking is hindering program reporting and impact assessment.

About the Client

A non-profit organization dedicated to empowering older adults and advocating for their interests through various programs, including volunteer-based tutoring.

Project Goals

Implement a volunteer timetracking system to accurately capture volunteer hours and program impact.
Enhance student-volunteer matching algorithms for improved placement accuracy and efficiency.
Improve the user experience for both volunteers and program coordinators.
Ensure the platform's scalability to accommodate increasing numbers of volunteers and students across expanding geographic regions.
Integrate seamlessly with existing video conferencing platforms (Zoom, Teams, InScreen) for virtual tutoring sessions.
Modernize the platform architecture for enhanced performance and maintainability.

Functional Requirements

Volunteer timetracking with automated data capture.
Advanced student-volunteer matching based on skills, interests, and availability.
Session scheduling with automated reminders and calendar integration.
Integration with Zoom, Teams, and InScreen for seamless virtual tutoring.
Reporting dashboards for program coordinators to track key metrics (student progress, volunteer hours, program impact).
User role management with defined permissions for volunteers and coordinators.
Secure data storage and management.
Automated notifications and alerts.

Preferred Technologies

React

Salesforce Platform

AWS

REST APIs

Integrations Required

Zoom API
Microsoft Teams API
InScreen API
Salesforce CRM

Key Non-Functional Requirements

Scalability to handle increasing user volume.
High availability and reliability.
Robust security to protect sensitive data.
Performance optimization for fast response times.
Accessibility compliance (WCAG).

Expected Business Impact

This project will enable the AARP Foundation to scale its Experience Corps program effectively, reaching more students and empowering more volunteers. Improved data tracking and reporting will provide valuable insights into program effectiveness, leading to data-driven improvements. Enhanced platform efficiency will reduce administrative overhead and free up staff time for program development and volunteer support. Ultimately, the project will contribute to increased educational opportunities for older adults and strengthen the organization's ability to achieve its mission.