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End-to-End Digital Distribution Platform for Retail Payment Services
  1. case
  2. End-to-End Digital Distribution Platform for Retail Payment Services

End-to-End Digital Distribution Platform for Retail Payment Services

saigontechnology.com
Retail
eCommerce
Supply Chain

Identifying Challenges in Retail Payment Distribution

The client faces difficulties in providing a seamless, multi-channel digital distribution system for products such as mobile top-up cards and internet payment options. Current systems lack offline capabilities, cross-platform compatibility, and efficient reporting, hindering sales efficiency and customer engagement across various retail points and online channels.

About the Client

A mid-sized retail business seeking to modernize its point-of-sale and digital payment distribution channels through custom mobile and web solutions.

Key Goals for the Digital Distribution System Development

  • Develop a mobile application supporting both Android and iOS platforms with offline functionality and real-time data synchronization.
  • Implement a web-based interface for easier management and reporting.
  • Integrate POS/Terminal printing capabilities for receipts and product verification.
  • Enable swift product buy and reverse transactions, along with detailed reporting features.
  • Ensure the system supports multiple distribution channels including cashier systems, terminals, and web portals.
  • Enhance end-user experience and operational efficiency, aiming to increase sales and reduce manual processing errors.

Core Functional Features for Retail Payment Distribution Platform

  • Mobile app with support for both Android and iOS, optimized for various device specifications.
  • Offline operation capability with data storage and synchronization mechanisms.
  • Support for product buy/reverse transactions for electronic payment services.
  • Integrated POS/Terminal receipt printing feature.
  • Product management including purchase, reversal, and reporting functionalities.
  • Multi-channel distribution support: cashier system, terminals, web portal.
  • User-friendly interface with responsive design and secure authentication.
  • Real-time data synchronization and transaction integrity.
  • Detailed reporting and audit logs for all transactions.

Recommended Technologies and Architectural Approaches

Cross-platform mobile development framework (e.g., React Native)
Java for Android platform development
Internal data storage and synchronization techniques for offline functionality
Responsive UI design principles

Essential External System Integrations

  • POS/Terminal systems for receipt printing and product verification
  • Payment gateways for processing online transactions
  • Reporting tools or internal analytics dashboards

Critical Non-Functional System Performance Criteria

  • Support for both Android and iOS devices with responsive UI adaptation
  • Offline operation supporting data synchronization with minimal latency
  • High reliability and data integrity during offline/online transitions
  • Scalability to handle increasing transaction volumes
  • Security measures to protect sensitive payment data and user information

Projected Business Benefits and Expected Outcomes

The implementation of a seamless digital distribution platform is expected to significantly enhance operational efficiency, streamline sales processes across multiple channels, and improve customer engagement. Anticipated results include increased sales volume, faster transaction processing, improved reporting accuracy, and greater flexibility in product distribution, ultimately leading to enhanced revenue growth and stronger brand presence in the retail market.

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