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Employee Wellbeing Platform Development

trigent.com

Construction

Telecommunications

Transportation

Utilities

Retail

Challenges in Ensuring Field Worker Health & Safety

The company faces significant challenges in proactively monitoring and managing the health and safety of its large field service workforce. Existing processes are manual, inefficient, and lack real-time visibility into worker wellbeing, appointment scheduling, and compliance with safety regulations. This increases the risk of occupational hazards, potential legal liabilities, and operational disruptions.

About the Client

A leading North American firm specializing in structural inspection, engineering, and remediation services for critical infrastructure.

Project Goals

Develop a centralized platform to proactively monitor and improve the health and safety of field service workers.
Streamline appointment scheduling for health checkups and medical evaluations.
Intelligently schedule appointments based on job hazards, OSHA compliance, and worker risk profiles.
Enhance operational efficiency by reducing manual processes and improving data visibility.
Reduce development time and cost through the use of a low-code/no-code development approach.
Improve user experience for field service professionals.

Functional Requirements

Worker Wellbeing Monitoring & Assessment: Track workloads, status, and incident reports.
Appointment Scheduling: Schedule medical checkups with qualified professionals.
Intelligent Scheduling: Analyze hazards, monitor exceptions, and schedule appointments based on OSHA mandates.
Incident Reporting: Allow field agents to report incidents and trigger follow-up actions.
Reporting & Analytics: Provide dashboards and reports on worker health, safety trends, and appointment data.
User Management: Securely manage user accounts and permissions.

Preferred Technologies

Low-code/No-code Platform (Fulcrum)

API Integrations

Cloud-based infrastructure

Required Integrations

Enterprise Resource Planning (ERP) system
HR systems
Database systems
IoT devices (potentially for environmental monitoring)

Key Non-Functional Requirements

Scalability to support a growing workforce.
High availability and reliability.
Data security and compliance (e.g., HIPAA if applicable).
Responsive design for mobile devices.
Performance to handle real-time data updates.

Expected Business Impact

This platform is expected to significantly improve worker safety, reduce operational risks, enhance operational efficiency, lower costs through proactive interventions, and accelerate time-to-market for new features due to the low-code approach. It will also improve the overall employee experience and foster a culture of proactive health management.