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E-commerce Platform Development for Streamlined Meeting Booking and Client Engagement

amela.tech

eCommerce

Information technology

Business services

Challenges in Customer Engagement and Meeting Management

The client lacks a centralized digital platform to manage customer meetings, track contacts, and integrate booking systems, leading to operational inefficiencies and missed business opportunities.

About the Client

A mid-sized e-commerce company specializing in digital solutions for client engagement and online transactions

Goals for the New E-commerce Platform

Develop a scalable e-commerce platform with integrated meeting booking functionality
Enhance client communication through automated contact management
Improve conversion rates via seamless user experiences
Ensure compatibility with existing CRM and calendar systems

Core System Functionalities and Features

User-friendly online meeting booking system
Dynamic contact management dashboard
Real-time availability notifications
Multi-calendar integration (Google/Outlook)
Secure client messaging portal

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Cloud Services

External System Integrations

Google Calendar API
Microsoft Graph API
Twilio SMS
Stripe Payments

Performance and Security Requirements

99.9% system availability
End-to-end data encryption
Support for 10,000+ concurrent users
Cross-browser compatibility

Expected Business Impact of the New Platform

Implementation will reduce administrative overhead by 40%, increase client conversion rates by 25%, and enable scalable growth through automated meeting management and enhanced customer interaction capabilities.