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The client faced inefficiencies due to manual, paper-based warranty claim processes. Challenges included illegible handwriting, missing documents during audits, high labor costs from back-office FTEs, and time-consuming manual data entry, leading to delays in reimbursement and increased operational costs.
A leading car dealership company in the UK representing prestigious car manufacturers, providing new and used cars along with aftersales services.
The solution is projected to reduce annual FTE costs by 23 per division, improve warranty process efficiency by 10%, and save 5% of total reimbursement costs through automation. It will ensure 100% digital durability of claims for audits, enable real-time trend analysis, and minimize unclaimed repairs, with scalability for future manufacturer integrations.