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Digitization of Warranty Management for Automotive Dealership
  1. case
  2. Digitization of Warranty Management for Automotive Dealership

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Digitization of Warranty Management for Automotive Dealership

n-ix.com
Automotive
Business services
Information technology

Business Challenge: Eliminating Paperwork in Warranty Management

The client faced inefficiencies due to manual, paper-based warranty claim processes. Challenges included illegible handwriting, missing documents during audits, high labor costs from back-office FTEs, and time-consuming manual data entry, leading to delays in reimbursement and increased operational costs.

About the Client

A leading car dealership company in the UK representing prestigious car manufacturers, providing new and used cars along with aftersales services.

Project Goals: Digitize Warranty Process and Optimize Efficiency

  • Eliminate manual paperwork in warranty claims
  • Reduce errors and rework in warranty processing
  • Optimize operational costs through automation
  • Enable real-time access to warranty data for stakeholders
  • Ensure scalability for integration with multiple manufacturers

Core System Functionalities for Warranty Digitization

  • Digital submission of warranty claims with case numbers, problem descriptions, and diagnoses
  • Real-time data synchronization for immediate access by warranty admins
  • Attachment and comment functionality for supporting documentation
  • Centralized hub for routing and tracking claims
  • Automated audit trails and compliance-ready reporting
  • Customizable dashboards for trend analysis and performance insights
  • Multi-tenant architecture for scalability across divisions and partners

Technology Stack for Development

React
Redux
Azure DevOps

External System Integrations

  • Vehicle manufacturer warranty systems
  • Client's existing ERP and aftersales service platforms

Non-Functional Requirements

  • High scalability to support multiple divisions and partners
  • Data security and compliance with automotive industry standards
  • 99.9% system availability with failover mechanisms
  • User-friendly interface for mechanics and admins

Expected Business Impact of Digitization

The solution is projected to reduce annual FTE costs by 23 per division, improve warranty process efficiency by 10%, and save 5% of total reimbursement costs through automation. It will ensure 100% digital durability of claims for audits, enable real-time trend analysis, and minimize unclaimed repairs, with scalability for future manufacturer integrations.

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