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Digital Transformation Platform for Enhanced Customer Experience
  1. case
  2. Digital Transformation Platform for Enhanced Customer Experience

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Digital Transformation Platform for Enhanced Customer Experience

hedgehoglab.com
Insurance
Financial services

Challenges in Digital Transformation

Hiscox requires modernization of legacy systems to meet evolving customer expectations, improve operational efficiency, and maintain FTSE 100 competitiveness through API-driven architectures and single-page applications.

About the Client

Leading UK insurer focused on digital transformation to enhance customer experience and operational efficiency

Digital Transformation Goals

  • Implement SPA-based web applications for improved user experience
  • Develop server-side business logic with API-driven architecture
  • Integrate secure authentication using OAuth2 standards
  • Create scalable integrations with accounting and banking platforms
  • Establish a unified backend infrastructure on cloud services

Core System Capabilities

  • Single-page application (SPA) architecture
  • Broker management portal
  • Partner API integrations
  • Multi-language support
  • Proof-of-concept development framework

Technology Stack

React/Redux for front-end development
Azure cloud services
Hello.js JavaScript SDK
OAuth2 authentication protocol

External System Integrations

  • FreeAgent accounting software
  • Natwest banking APIs
  • YouTube video analytics APIs

System Requirements

  • High-performance application response times
  • Enterprise-grade security controls
  • Scalable cloud infrastructure
  • Cross-browser compatibility
  • Maintainable codebase architecture

Business Transformation Outcomes

Enhanced customer satisfaction through 50% faster application response times, 30% reduction in operational costs through automated integrations, and future-proof architecture supporting 5+ years of scalable growth while maintaining compliance with financial regulations.

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