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Human-Centric Digital Banking Platform Redesign with Accessibility Focus
  1. case
  2. Human-Centric Digital Banking Platform Redesign with Accessibility Focus

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Human-Centric Digital Banking Platform Redesign with Accessibility Focus

hedgehoglab.com
Financial services
Banking

Digital Transformation Challenges

Existing website lacked accessibility compliance, hindered user engagement through outdated architecture, and failed to support commercial growth objectives while maintaining human-centric customer relationships. Technical limitations constrained content management flexibility and digital service delivery.

About the Client

Specialist retail bank empowering business owners, property entrepreneurs, and family businesses through blended financial solutions

Strategic Transformation Goals

  • Implement WCAG-compliant accessible design
  • Create scalable headless CMS architecture
  • Enhance digital relationship management capabilities
  • Future-proof technical infrastructure for growth
  • Optimize performance metrics and user engagement

Core System Requirements

  • Dynamic React-based frontend with component library
  • Contentful CMS integration for structured content management
  • Multilingual support via WordPress plugin integration
  • Embedded YouTube analytics tracking system
  • Personalized content delivery engine

Technology Stack

React.js
Contentful CMS
WordPress Multilingual Plugin
YouTube API
CookieYes Consent Management

System Integrations

  • Headless CMS content delivery API
  • Third-party analytics platforms
  • Language localization services
  • Video content delivery network
  • Consent management framework

Operational Requirements

  • 99.9% uptime SLA
  • Sub-2s page load times
  • ISO 27001 security compliance
  • Cross-browser compatibility
  • WCAG 2.1 AA accessibility certification

Business Transformation Outcomes

Projected 40% improvement in user engagement metrics, 60% faster content deployment cycles, and 25% increase in digital service adoption rates. Enhanced accessibility compliance expected to expand market reach by 15% while maintaining personalized relationship management capabilities.

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