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Digital Transformation of Sales Catalog for Multi-Platform Use with Real-Time Updates and Analytics
  1. case
  2. Digital Transformation of Sales Catalog for Multi-Platform Use with Real-Time Updates and Analytics

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Digital Transformation of Sales Catalog for Multi-Platform Use with Real-Time Updates and Analytics

trigent.com
Manufacturing
Business services
Retail

Challenges in Catalog Management and Sales Efficiency

The client's legacy iOS catalog application required time-consuming, error-prone manual updates via Excel spreadsheets, preventing agile responses to market demands. Lack of multi-language support hindered Canadian operations, while absence of usage analytics limited sales optimization opportunities. Device fragmentation also created integration challenges with back-office systems.

About the Client

A leading provider of uniform and workwear programs, facility services, and branded protective gear with 200+ service locations, 10,000 employees, and operations across North America.

Digital Transformation Goals

  • Create a cross-platform sales catalog application for Windows and iOS devices
  • Implement real-time catalog update capabilities without app redeployment
  • Enable bilingual support for US English and Canadian French users
  • Integrate analytics for tracking sales team behavior and app usage
  • Establish seamless integration with existing back-office operations

Core System Requirements

  • Drag-and-drop product visualization on 3D models
  • Real-time catalog data updates via push notifications
  • Multi-language interface and content delivery
  • Automated PDF proposal generation with customization details
  • Integrated mobile analytics dashboard for user behavior tracking

Technology Stack

Xamarin platform
MVVM Cross framework
Azure cloud services
Third-party mobile analytics tools

System Integrations

  • Back-office operations systems
  • Product database servers
  • User authentication services
  • Push notification services

Non-Functional Requirements

  • Cross-platform compatibility (Windows/iOS)
  • Real-time data synchronization
  • High-availability server infrastructure
  • Role-based access control
  • Performance optimization for 200+ concurrent users

Expected Business Outcomes

Enables 70% faster catalog updates, reduces deployment costs by 60%, and improves sales team productivity through data-driven insights. The 'write once, run everywhere' architecture supports future scalability across Android devices while ensuring consistent user experience across 250,000 customer touchpoints.

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