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Digital Transformation of Order Management for Omnical E-commerce Platform

djangostars.com

eCommerce

Business services

Energy & natural resources

Operational Inefficiencies in Order Management

Since 2013, Omnical has relied on manual order processing through phone calls and Excel scripts, creating bottlenecks in communication, increasing error rates, and limiting scalability. Email-based customer requests require excessive manual intervention for quote generation and order tracking.

About the Client

B2B and B2C e-commerce business specializing in electrical parts distribution, representing 185+ manufacturers with 1M+ products

Digital Transformation Goals

Implement automated order management workflows
Reduce manual data entry through AI-powered tools
Enhance customer communication efficiency
Ensure compliance with Netherlands tax regulations
Support scalable operations for business growth

Core System Requirements

AI-driven quote generation from email requests
Automated PDF creation and document management
Unified customer profile system with order history tracking
Integrated communication tools for client interaction
Tax-compliant invoice generation system
Quote-to-order conversion workflow automation

Technology Stack

AI/ML frameworks

Cloud-based CRM architecture

Modern frontend frameworks

Backend microservices

System Integrations

Email servers
Tax compliance APIs
Existing manufacturer databases
Payment gateways

Operational Requirements

High-availability architecture
Data security compliance (GDPR)
Scalable document processing
Real-time communication capabilities

Business Impact Projections

Expected reduction of order processing time by 60-70%, elimination of manual data entry errors, and 24/7 automated quote handling. The solution will enable Omnical to handle 3x more orders without additional staff while maintaining Netherlands tax compliance and improving customer satisfaction scores.